828.835.4777 sales@caddgraphics.com

FAQ & Terms

How may I ship parcels to CADD Graphics?

We recommend UPS or FedEx for shipments, insured at your discretion. We do not recommend USPS because they are historically unreliable in our region.

Return shipping costs are the responsibility of the customer unless otherwise discussed. If preferred, we may ship on your UPS account. 

 May I mail firearms to you?

Yes, we are an FFL 01 and can legally receive firearms/ BATFE controlled parts through the mail. Be sure to comply with local laws and regulations when shipping firearms.

 What is your lead time for laser services?

We typically offer a 5-7 business day turnaround from receipt. Lead times may vary based on the scope of work.

How much do your laser services cost?

Cost depends on the scope of work. For a written quote, please e-mail sales@caddgraphics.com. RFQ’s may also be sent to this account.

 How do I get to approve the design?

We will e-mail a PDF proof for review and approval before any work is done.

 What are your payment terms and how do I pay?

Unless otherwise stated, payment in full is due upon completion of your order. When applicable, parcels will not be sent until an invoice is paid. Holding to these standards keeps costs lower for everyone. For commercial accounts, terms may be requested; not all commercial accounts will qualify. Note terms may be revoked at our discretion due to negative payment history. We gladly accept cash and all major credit cards. We do not accept PayPal, Bitcoin etc. Checks are accepted but work/parcels may be withheld until funds have cleared. 

 

For any other information, please e-mail sales@caddgraphics.com.



Materials Deposit

If your order requires non-stocked materials, you may be subject to a materials deposit, up to 50% of the order total.